Frequently Asked Questions

Are products delivered physically?

No. Elbamaro software products are delivered digitally unless a product page clearly states otherwise. No shipping charge or tracking number applies to a digital-only order.

How will I receive my order?

Delivery and relevant instructions are sent electronically to the email address associated with the order after payment and order checks are completed.

Should I choose Windows or Mac?

Choose only the product that matches your computer. Check the product title, edition and system requirements before ordering. Windows and Mac licences are not interchangeable unless the product page expressly confirms otherwise.

Do you provide installation help?

Yes. Visit Activation & Installation Support or contact support@elbamaro.com with your order number, product name, operating system and exact error message.

How do Groupon or Wowcher vouchers work?

Follow the instructions supplied with the voucher. If directed to Elbamaro, use the Groupon & Wowcher Voucher Redemption page and provide the marketplace, offer title, order reference and voucher code through the contact route shown there.

Who handles a voucher refund?

The marketplace that collected the original voucher payment normally controls its refund process. Elbamaro can assist with validation, redemption and fulfilment issues.

Can I verify the Microsoft partner profile?

Yes. Open the profile on Microsoft’s website.

What if I do not receive the delivery email?

Check spam, junk and promotions folders, then contact support with the order or voucher reference. Do not place a duplicate order.

What information should I never send?

Never send passwords, complete payment-card details or unrelated sensitive credentials. Do not publish voucher codes publicly.